Contact + FAQs
Email: jo-anne@surfcoo.com
Instagram: @surfcoo
TikTok: @surfcoo
Popular Questions:
When will my fleece arrive?
Because of the high demand and how much care I put into each fleece, it takes me 1-6 weeks to sew and post your fleece. If you haven't received a tracking email after 6 weeks, first check your spam folder and then please don't hesitate to reach out.
I’d like to buy a fleece but they’re sold out. How can I buy one?
Fleeces have been selling a lot faster than I can sew them recently so I am doing drops of fleeces approximately every third Tuesday at 9pm BST. I have a countdown at the top of my website so you can see the exact time. Once the amount I can sew has sold out, the fleeces won’t be available again until the next Tuesday in three weeks time.
I was too slow and the fleeces sold out before I could buy one, what are some tips to be fast enough?
Recently fleeces have been selling out in less than five minutes. I’m incredibly sorry, it must be very frustrating how tricky it is to get hold of a fleece! My best advice is to wait until summer and buy a fleece then when it’s easy :) Otherwise, I recommend turning up five minutes before 9pm, knowing the exact colour and size you would like and having your payment method ready.
Do you still sell hoodies, turtlenecks and beanies?
Because the demand for fleeces has been so intense recently, I sadly had to scale down my collection. It meant I had to take away hoodies, turtlenecks, beanies, pouches and gift cards. I’m so sorry to disappoint anyone interested in these items! Hopefully I can bring them back one day once the fleece demand dies down a little.
Where did the pouch option go?
Similarly to above, because of the huge demand, I decided to limit my collection which included the pouch add-on. The pouches take up quite a lot of sewing time and I am prioritising being able to sew as many fleeces as possible right now, while there is so much demand.
Where did the gift cards go?
Because the fleece drops have been selling out in under 5 minutes, I decided to remove the gift cards. I didn’t want anyone to have been gifted a gift card and be unable to use it because the fleeces sell out faster than they can enter the gift code. I hope I can bring back gift cards one day when orders calm down a little!
Will you do more limited edition fleeces?
I hope to do a limited fleece drop of around 10-20 special fleeces on the last or first week of every month. You can keep a lookout on Instagram where I’ll post videos of the limited fleece and the release date.
I need my fleece by a certain date:
If you need your fleece by a particular date for a special reason like a birthday, you are welcome to write the date you need it by in the notes box in the cart and I will do my best to sew it on time.
What size should I get?
I wrote a comprehensive size guide which I hope will help here:
I want to choose my own colours on a fleece:
I'd love to sew you a custom fleece, I have the option here:
I'd like to add/take away Xcm to the sleeves/body:
I am happy to accommodate changes to lengths, if for example you know you have long arms, I can add on an extra eg 5cm to the sleeve length. Or if you are very tall and narrow, you could for example order a S or M but ask for an extra 7cm on the body and sleeve length. You can write these requests in the notes box in the cart when you checkout.
I'd like to return/exchange my fleece:
I'd love for you to have your perfect size and fit! I can accept exchanges/returns that are unworn/unused fleeces- I will email you back asap.
Are your fleeces in any shops?
I’m afraid my website keeps me so busy that I haven’t ever had the time yet to sew stock for shops. There are so many beautiful shops out there that I’d be honoured to have my fleeces in, but for now I feel very lucky to be kept so busy from my website.
Where do you recommend surfing in Scotland?
I wrote a guide with all of my favourite places in Scotland here:
