Shipping + Returns


 I ship to the UK, USA, Europe, Canada, Australia, Japan, South Korea and New Zealand. Orders are shipped from the UK using Royal Mail.
  
Because of the high demand and how much care I put into each fleece, it takes me 1 - 5 weeks to sew and post your order. Once your order has been posted, you will receive an email with your tracking number.
 
If you need your fleece by a particular date for a special reason like a birthday, you are welcome to write the date you need it by in the notes box in the cart and I will do my best to sew it on time. 

Estimated Delivery Times:

UK: 1-3 days
USA: 1 week
Europe: 1 week
Canada: 1 week
Australia & New Zealand: 1 week
 

Exchanges/Returns:
As I sew every fleece especially for each person, I super appreciate you using the size chart to try and get the right size first time. However if you order a fleece and it doesn’t fit right, not to worry! I’d love everyone to have their perfect fit, just send me an email and I can help you out with a return or exchange.

I can accept exchanges/returns that are unworn/unused and in perfect condition within 30 days of your purchase arriving. Please email jo-anne@surfcoo.com and I can send you the return address. The costs of the return postage must be covered by you, I recommend using a tracked postal service. Once I have received the return parcel, I will send you your requested fleece size / refund you the price of the fleece, minus the postage cost. Please note, I can't accept size exchanges or returns on custom colour fleeces or fleeces with custom alterations requested to the sizing.
 

Customs and Import Taxes:
All international orders may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. These duties and taxes are collected at the door. I'm afraid I have no control over these and am not responsible for these additional fees. In general, only my EU and Canadian customers pay customs and duties at approximately £20-40 per fleece. I can recommend using a duties calculator like this one to give you a better idea of the cost: https://www.simplyduty.com/import-calculator/