Shipping and Returns

 Shipping:
I ship to the UK, USA, Europe, Canada, Australia and New Zealand. All orders are shipped from Scotland, UK using DHL Express.
 
Because of the incredibly high demand, it takes me 1 - 4 weeks to sew and post your order. Once your order has been posted, you will receive an email from DHL where you can track your order.
 
Estimated Delivery Times and Prices:
UK: 1 day £5
USA: 2 - 3 days £15
Europe: 2 - 3 days £15
Australia, New Zealand & Canada: 3 - 4 days £15
    
Returns/Exchanges:
I can accept returns that are unworn/unused and in perfect condition within 14 days of your purchase arriving. Please email jo-anne@surfcoo.com and I can send you the return address. The costs of the return postage must be covered by you. I recommend using a tracked postal service as you are responsible for the fleece until it arrives back to me, and I can't refund missing fleeces. Once I have received the return parcel, I will refund you the price of the item(s), minus the postage cost. Please refer to the size guide page before purchasing fleeces and don't hesitate to email me if you have any questions about sizing.
   
Customs and Import Taxes:
All international orders may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. I have no control over these and am not responsible for these additional fees. These fees for Canada and Europe are collected at checkout.