Shipping and Returns

 Shipping:

I ship to the UK, USA, Europe, Canada, Australia and New Zealand. Orders are shipped from the UK using either DHL Express or Royal Mail.

 

Because of the high demand and how much care I put into each fleece, it takes me 1 - 4 weeks to sew and post your order. Once your order has been posted, you will receive an email with information on how to track your order.

 

UK: 1 day £5

USA: 2 - 3 days £17

Canada: 3 - 4 days £15

Europe: 2 - 3 weeks £12

Australia & New Zealand: 2 - 3 weeks £13

Please note that for beanie orders, I use Royal Mail untracked and it will be cheaper and slower than the estimates above.

 

I can accept returns that are unworn/unused and in perfect condition within 14 days of your purchase arriving. Please email jo-anne@surfcoo.com and I can send you the return address. The costs of the return postage must be covered by you. I recommend using a tracked postal service as you are responsible for the fleece until it arrives back to me and I can't refund missing fleeces. Once I have received the return parcel, I will refund you the price of the item(s), minus the postage cost. 

At this moment in time, I can‘t offer exchanges. Please refer to the size guide page before purchasing fleeces and don't hesitate to email me if you have any questions about sizing.