Free shipping on orders over £100!

Shipping and Returns

Shipping:
I ship worldwide, with all orders being shipped from Scotland, UK using Royal Mail.

Orders are dispatched within 10 days after your purchase.
The price of shipping is determined automatically at the checkout by your location and the weight of your order. Shipping is free on all orders over £100!
 
International Shipping:
 I will email you your tracking number within a couple days of posting your order. You can use this to follow where your parcel is. Please keep an eye on your spam folders as sometimes emails are sent there by accident
All international orders may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. I have no control over these and am not responsible for these additional fees.
 
Estimated Delivery Times:
These are the estimated delivery times after your order has been posted.
UK - 2 - 4 days
US & Canada - 3 weeks
Rest of the World - 3 - 4 weeks
EU: 2 - 4 weeks
  
Returns/Exchanges:
I can accept returns and exchanges from UK orders that are unworn/unused and in perfect condition within 14 days of your purchase. Please email jo-anne@surfcoo.com and I can send you the return address. The costs of the return postage must be covered by you.
At this moment in time, I cannot offer returns or exchanges for any orders outside of the UK. Please refer to the size guide page before purchasing fleeces and don't hesitate to email me if you have any questions about sizing.
  
Damaged/Lost Orders:
In the event that the item arrives damaged, is lost in the mail or there is another problem with the order, please send an email with your order number to jo-anne@surfcoo.com and I will get back to you as soon as possible with a solution.
 
Brexit:
Due to Brexit, EU orders will go through customs and customers are responsible for any customs and import taxes that may apply.
  
Customs and Import Taxes:
All international orders may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. I have no control over these and am not responsible for these additional fees. Please check with your local post office if you would like to know more about these fees in your country before you place an order.