Shipping and Returns

Shipping:
We ship worldwide, with all orders being shipped from Scotland, UK using Royal Mail. 
Orders are dispatched within 5 working days after your purchase.
The price of shipping is determined automatically at the checkout by your location and the weight of your order. 
You can choose between untracked and tracked. If you choose tracked I will email you your tracking number once your order has been posted. For orders outside of the UK, I recommend getting tracked postage.
 Shipping rates for art start at 3.20 for the UK, 5.95 for Europe, 10.95 for the US and 9.90 for the Rest of the World. Shipping will be slightly more expensive if your order also includes a fleece or tee.
 
Below are expected delivery times which have been updated to reflect how slow shipping is due to COVID-19. Even so, shipping may take longer than the above times- or maybe also shorter :) Thank you for your patience and understanding.
UK - 2 - 4 days
Europe - 1 - 3 weeks
US & Canada - 3 - 6 weeks
Rest of the World - 3 - 4 weeks
     
Returns/Exchanges:
We can accept returns and exchanges from UK orders that are unworn/unused and in perfect condition within 14 days of your purchase. Please email jo-anne@surfcoo.com and we can send you the return address.  The costs of the return postage must be covered by you.
At this moment in time, we cannot offer returns or exchanges for any orders outside of the UK. For clothing items, please refer to the size guide page before purchasing. There you can find helpful measurements of the clothing. On the product pages we have reference photos of us wearing the clothing and what sizes they are, to help you choose the perfect size.
 
Damaged/Lost Orders:
In the event that the item arrives damaged, is lost in the mail or there is another problem with the order, please send an email with your order number to jo-anne@surfcoo.com and we will get back to you as soon as possible with a solution.
 
Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. Please check with your local post office if you would like to know more about these fees in your country before you place an order.