Contact + FAQs
Email: jo-anne@surfcoo.com
Instagram: @surfcoo
TikTok: @surfcoo
Popular Questions:
When will my fleece arrive?
Because of the current high demand and the care I put into sewing each fleece, it takes me 1-6 weeks to sew and post your fleece. You can find the estimated delivery time once it's been posted here.
I’d like to buy a fleece but they’re sold out. How can I buy one?
Sometimes, particularly in winter, more fleeces sell than I can physically sew (thank you!!). When this happens, I try to manage the demand by releasing a limited amount of fleeces twice a month. I will have a countdown at the top of my website where you can see the exact release time, as well as a link to the release schedule.
I turned up for the drop but your fleeces sold out before I could buy one, what are some tips to be fast enough?
Between September - December the fleeces tend to sell out incredibly quickly (often in under 2 minutes!) I’m incredibly sorry, it must be very frustrating. I wish I could sew everyone a fleece! I recommend turning up five minutes before the drop time, knowing the exact colour and size you would like and having your payment method ready. Otherwise I really recommend buying a fleece between January - August.
Do you still sell hoodies, turtlenecks and kids hoodies?
Because the fleeces have been so in demand recently, I sadly had to scale down my collection. It meant I had to take away hoodies, turtlenecks and kids hoodies. I’m so sorry to disappoint anyone interested in these items! Hopefully I can bring them back one day.
I need my fleece by a certain date:
If you need your fleece by a particular date for a special reason like a birthday, you are welcome to write the date you need it by in the notes box in the cart and I will do my best to sew it on time.
What size should I get?
I wrote a comprehensive size guide which I hope will help here:
I want to choose my own colours on a fleece:
I'd love to sew you a custom fleece, I have the option here:
I'd like to add/take away Xcm to the sleeves/body:
I am happy to accommodate changes to lengths, if for example you know you have long arms, I can add on an extra eg 5cm to the sleeve length. Or if you are very tall and narrow, you could for example order a S or M but ask for an extra 7cm on the body and sleeve length. You can write these requests in the notes box in the cart when you checkout.
I'd like to return/exchange my fleece:
I'd love for you to have your perfect size and fit! I can accept exchanges/returns that are unworn/unused fleeces- please send me an email at jo-anne@surfcoo.com.
Are your fleeces in any shops?
I’m afraid my website keeps me so busy that I haven’t ever had the time yet to sew stock for shops. There are so many beautiful shops out there that I’d be honoured to have my fleeces in, but for now I feel very lucky to be kept so busy from my website.
Where do you recommend surfing in Scotland?
I wrote a guide with all of my favourite places in Scotland here:
